ABBYY shall verify Your claim and if the Claim is substantiated, then ABBYY shall issue the corresponding credit to You as calculated above.You must provide ABBYY with all reasonable details regarding the claim, including but not limited to network trace routes, the URL(s) affected and any attempts made by the You to resolve the Downtime Event.
You should provide Your claim to ABBYY regarding Downtime Events at not later than 30 (thirty) days after Your then-current Subscription term ends. ABBYY may but is not obligated to auto-credit You with corresponding number of pages because of Downtime Events.If the Annual Uptime percentage is less than 99,5%, ABBYY will calculate the Annual Downtime Period based on Downtime Events duration and ABBYY will credit Application with corresponding number of pages based on the following calculation: a) in case if the Service unavailability is more or equal to 1 day, then CNP =, where CNP stands for corresponding number of pages, PPY is pages per year based on Your annual Subscription package, DT hours are the total hours of Service unavailability, and 1,5 is a multiplier (coefficient).There is no guaranteed processing speed for a submitted job. The general availability of the Service has no direct effect on the processing speed of individual pages or documents.ABBYY commits to not be less than 99,5% of the Annual Uptime percentage for the Service.The commitments in this Service Level Agreement are provided only to paying client.
#Abbyy flexi capture upgrade
Downtime Events shall exclude: (i) scheduled Downtime Events, including without limitation, for periodic upgrade and maintenance and/or (ii) beta or trial periods.
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